@tindall i completely agree with what you are saying.
just want to add a minor bit of context about the volunteer community around desktop linux. i know for a fact that some of the commercial players in the open source world (eg Red Hat, SUSE, Canonical) are putting time and money into improving this, but it's still an uphill battle.
we've come a long way since the days of /only/ volunteer contributors, and i think the success of FOSS in the datacenter and embedded worlds are validations of that effort.
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