Technician is back
Okay so the technician fixed the internet again, but apparently there’s a box further down the road with more squirrel damage and they’ve put in a ticket to get it replaced. For now, my internet is back.
[Canadian telcos] “Oh you want internet? Fast, cheap, or reliable. Pick two.”
[I pick fast and reliable]
“Okay actually, just pick one.”
Internet technician has replaced the street’s fibre box. Squirrels had chewed cables, which let water in, which disrupts fibre signals *when frozen*. Apparently the whole neighbourhood has been being plagued but, then, why was I the only one to call!? Unclear.
Let’s hope those bastardly squirrels stay away!
Wait did I mean “dastardly” here? Uh whoopsie.
@ashfurrow I miss those crazy little things.
@gudenau yeah internet technicians are the cutest lil creatures
@ashfurrow You *know* that's not what I meant.
@gudenau oh, one thousand percent
@gudenau AHH just remembered I forgot to do those 😬😬😬
@ashfurrow sounds like the real choice is "fast or cheap"
@rysiek “okay, pick zero”
@ashfurrow isn't it "below zero" this time of year?
@rysiek the cold *is* the problem actually (water in the fibre cables freezes overnight)
@keithzg heck, that sucks. Bell Aliant lets me hook up my own router to their ONT, at least.
@keithzg ahhh, I was unclear. Their ONT is also this type of combo modem, that I use my own router through. But it does have adequate controls for my needs, at least.
Fast, cheap reliable: LOL you think you're in Singapore or something? Pick none.
@hugh yeah you all have it pretty rough 😬
@ashfurrow Better than Florida. No local ISP, you get FiOS or Spectrum, and they say "You want internet? Fast, cheap, or reliable. We'll tell you to pick one, but you can tell by our barely contained contempt, you get none." Tech support is friendly enough, but considering they have no control, getting upset with them is just pointless and mean.
Squirrels: internet baaaaaad
@dragfyre they’re just concerned about my screen time!
@ashfurrow I had a problem in STL where squirrels chewed the line, but it only went out when it froze and the ice swelling caused the cables to separate. Every time Charter sent someone out it was above freezing. Happened for about two months until a tech finally inspected the entire line and found the issue.
@gregatron5 yes! This was happening here too. Each time the tech came out it was working, so they replaced more and more things. Eventually, today, it was cold enough to be broken when they arrived. They replaced the neighbourhood box and said it should be okay now.
@ashfurrow Wow! I had something very similar happen a long time ago.
It rained at customer's site, the phone lines would cut out. If the customer happened to be online (dial-up) she would get kicked off.
The source of the issue: the POTS demark was no longer weather proof. It was old and the rubber seals were no longer any good.
The customer was instructed to spray it with WD-40 while she worked out a date/time for a site visit from the POTS provider.
@profoundlynerdy yes! Weather, ugh! We had three outages where we called support and by the time the technician showed up, the internet was back. They were all super friendly and patient, though!
@profoundlynerdy (finally today was cold enough)
@ashfurrow The last one I called out took one look at a fallow bush, which appeared to be considering touching the telephone line, and proclaimed he'd found the source of the problem. It was, of course, no longer his obligation.
@ashfurrow Your neighbours are probably squirrels. I mean, how would you know?
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